Do you as a company invite your IT support company to your strategy meeting ?. If not why not.
Having worked with may start up and successful business we at SRIT have always insisted that we are part of the strategy process.
This is for two main reasons.
1. Ensuring that the IT will be able to cope with the strategy proposed
2.Ensuring the efficiency or profitability is maintained on the Return On Investment (ROI)
We have worked with many companies in helping them and their existing IT companies achieve their goals.
For example taking a start-up company from 6 to 120 staff in 3 years ensuring the IT infrastructure kept pace with the expansion and ensuring both internal and external communication was paramount.